We cannot guarantee that a sold out item will be restocked, but you can always email studio@natalyajaneceramics.com any questions about future pre-orders or restocks. Also, if you join our mailing list, you’ll receive email updates regarding new collections, sales & launches.

Hand-washing is recommended for the best preservation of all ceramic pieces. Ceramics may crack or chip when undergoing a sudden change in temperature (placing a mug into the freezer after pouring hot liquid into it.)

However, all mugs & bowls are dishwasher & microwave safe, unless stated otherwise.

Over time, pieces may show small marks & imperfections with use. Those are completely normal and can be removed using a small amount of ‘Bar Keepers Friend’ or ‘Norex’.

Yes! All tableware (mugs, bowls, plates, and cups) are food safe. Any objects or lighting, including lamps, sconces and clocks, are not recommended for food use/or deemed food safe.

Yes! If you would like to inquire about wholesale please email studio@natalyajaneceramics.com for more information. 

Due to the handmade nature of ceramics, slight variations in size, shape & colour may occur. Every piece is truly one of a kind, making it uniquely yours.

Yes! Because of the ever changing tariff laws you won’t see it listed as an option on the site, but you can email studio@natalyajaneceramics.com and we will process your order there.